fbpx

Myra Beauty & Makeup Policy

At Myra Beauty & Makeup, we pride ourselves in customer service. This policy is designed to outline the safety and care of our clients. Please study this policy in detail and use it as a guide to achieve maximum outcomes.

Age Requirement

Clients under age of 18 are not permitted on the premises. We do not allow any exceptions, please inform clients about this prior their visit. The comfort and safety of everyone in our venue is very important to us.

Group bookings

Our desired level is maximised at 2 guests for ANY bookings. Please maintain this number at a minimum to maintain optimal personalisation.

Treatment Preparation

All clients are expected to arrive with a clean skin. Please remove all makeup or skincare prior to any facial treatments and advise clients to avoid perfumes and moisturisers before body treatments. 

Comfort

We are trained to respect your comfort and privacy during all treatments. Always ask client’s if they’re comfortable during their treatment by adjusting to their preferences, for example; the room temperature, the amount of massage pressure, number of pillows or the level of conversation. Disposable undergarments are provided for all body treatments and the body should be fully draped, except for the area being worked on.

Mobile Phones / Technology

Mobiles should be left on silent when you enter the clinic to preserve the tranquillity of the environment.
For social media updates, our Instagram is @Myrabeautyandmakeup
We encourage all clients to share their experience with us!

Special Considerations

Pregnant women, or clients being treated with a medical condition are advised to seek doctor’s permission prior to their scheduled appointment. We cannot guarantee that any of our treatment and products are free from any traces of allergens, but therapist should be notified if you have any dietary requirements to assist in making the appropriate choices in your treatment.

Pregnancy and Breastfeeding

There are special precautions for pregnant and breastfeeding mothers, and we recommend all pregnant women to check with their doctor prior to booking any treatment. This is due to the sensitivity and various hormonal changes during pregnancy, thus making it potentially dangerous for clients to undergo treatments.

Gift Cards

Gift cards are only valid for 12 months and quoted at the time of booking your appointment. Treatments can be redeemed when gift cards should be presented on arrival, and it can be used towards your service of choice.
48 hours notice is to be given if you choose to cancel or reschedule your booked appointment using a gift card. However, a late cancellation fee is charged if you fail to do so, OR the balance on the gift card will be deducted.
Gift cards cannot be exchanged for cash or used to purchase products, discounted packages/ promotions.
Please keep your card safe as it cannot be replaced if lost or stolen.

Promotional Vouchers

Promotional Gift Vouchers are subject to the following terms and conditions:

  • Treatments can be redeemed when vouchers should be presented on arrival, and it can be used towards your service of choice.
  • 48 hours notice is to be given if you choose to cancel or reschedule your booked appointment using a voucher. However, a late cancellation fee is charged if you fail to do so, OR the balance on the gift card will be deducted.
  • Please keep your voucher safe as it cannot be replaced if lost or stolen
  • Cannot be used for any promotional services;
  • Cannot be used for any services under $120;
  • Can only be used for services, not retail products;
  • Cannot be divided between services, or exchanged for cash;
  • Promo voucher are limited to additional visits if used by existing clients and not used for regular visitations;
  • Restricted to expiry dates; 
  • If unawareness of such terms cannot be used as a reason for using the voucher outside of these terms;